Employees may contact departments with allegations of injury to person or property. The communication may be written or verbal, in the form of a solicitor's letter or a note from the individual themselves.
Where such allegations are received by the department they should be referred to the Insurance Section immediately and without comment or acknowledgement.
The University's insurers have prescribed a procedure for the handling of personal injuries claims that reflects the University's contractual obligation to pass such correspondence to insurers without comment and also the strict procedure set out by The Department for Constitutional Affairs in respect of personal injuries claims. During the claim the department may be asked to provide information and to take part in an investigation exercise. The investigation will be carried out by a specialist inspector employed by the insurance company and a member of the University insurance team will co-ordinate and attend any meetings.