COVID-19 Guidance for Suppliers

Procurement Services

The University Group Procurement team is fully functional whilst working remotely. We will continue to support you and your needs in these difficult times, but please be aware it may take us a little longer than usual to respond to or resolve your queries than in normal times.

Deliveries

Q. I was expecting to make a delivery. Should I still deliver it? Where should I deliver it to?
A. Check delivery arrangements with the department who ordered prior to attempting delivery. If you need further contact details, departmental contacts can be found here.

Accounts Payable

If you currently send us paper invoices

Our offices and buildings are mostly closed and not accepting mail therefore, if you currently send invoices to us in paper form through the postal service please submit all future invoices via electronic means in order to ensure there are no delays in payment. If you are concerned we may not have received invoices already posted, please issue a statement of account and we will advise you of any copy invoices required.

Format

Invoices should be submitted as a single PDF document per invoice to the email address as advised below. You can attach multiple invoices to a single email, but each invoice must itself be a separate PDF. Please note if you invoice more than one department you may need to send the PDF invoices to different email addresses.

Email address to use

The University comprises many separate departments, most of whom receive their own paper invoices directly. Similarly, for receiving PDF invoices most departments have their own email addresses.

• If you already send PDF invoices by email, continue with your current process, don't change the email address you use;

• If a department has contacted you recently and given you an email address to use, please send PDF invoices to that address;

• If you have the email address of your contact in the relevant department, please email them to check that is the correct email address to which to send PDF invoices;

• If you don’t have an email address for the department, look for the relevant department using the link below

► Departmental AP Email Addresses (pdf)

Further assistance

If you can’t find the relevant email address to which to send an invoice, please contact our AP Helpdesk (details in the sidebar) and they will find the best email address for you.

Payments

For any invoice or payments queries please contact the AP Helpdesk.