skip to content

Why are the goods stuck?

  • Unpaid tax? - customs duty or VAT
  • Incorrect declarations & paperwork?
  • Type of goods - licenced and regulated goods (e.g. chemical, medical, plants, animals)?
  • Are the goods in a combined shipment that has been held up?
  • They did not pass inspection - why?

If you can gather the following information, it will help to get the goods released as quickly as possible:

  • the consignment tracking number/ code,
  • the supplier’s name and contact details, and
  • the import agent/carrier’s name and contact details.

Contact the import agent/carrier
Using the tracking number, some agents/carriers' websites allow online tracking tools to give you additional information. Their customer service facilities can also be useful. If possible, try to call them for a faster response.

Who do I contact at the University?

Accounts Payable Help Desk (7)66888
Procurement (3)32233
Health & Safety

For Biologicals see

AP Helpdesk will contact the relevant Finance Accounting Services contacts. FAS will involve the University Tax Team ( if relevant.

VAT registration number and EORI number
From 1 January 2021, the way that we pay import VAT is changing for imports from both EU and Non-EU countries. The University will be using its VAT return to account for import VAT on goods from all overseas suppliers.  This is known as postponed VAT accounting (PVA).  You may need to confirm the University’s EORI number and the instruction to use PVA.

University’s VAT registration
University’s EORI number: 
GB 823 8476 09

HMRC National Clearance Hub on 0300 322 7900 24 hours a day, 7 days a week or use webchat

Raven Login

Some items on this website are restricted. University members are encouraged to log in using Raven to make the best use of the site:
Login with Raven