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Customers who do not/ cannot settle in full by the specified payment date may attempt to enter into negotiations during the recovery process if unable to settle. Any proposals put forward by the customer should be made in writing and should be neither agreed nor dismissed without further investigation and consultation with AR.

The most common payment proposal made by debtors is settlement in instalments. Departments should not agree to accept settlement in instalments at the time of billing for goods/services already provided without first consulting the Credit Controller within the Accounts Receivable Team in the Finance Division.