skip to content
 

Guidance documents and FAQs for each module can be found by selecting the relevant link in the side bar. 

System basics banner

Customising the system for you banner

Coding in UFS banner

Using UFS banner

FAQs banner

Q. I'm getting the following message "You are trying to access a page that is no longer active. The referring page may have come from a previous session. Please select Home to proceed."

The Helpdesk are often contacted regarding this error message when attempting to log in to CUFS as users think this it is an account problem when it is actually a caching issue. Users are advised to clear their browser's cache.

Help to do this can be found here: How to clear your browser's cache

If the problem persists please email UFS_enquiries

Further UFS technical help can be found on the UFS website

Q. I am having problems logging into CUFS following the upgrade

Some users have saved shortcuts to CUFS, often these shortcuts contain stored information which is no longer valid after the upgrade.

This is causing a number of issues for users, especially around logging in.

If you are experiencing issues, please try the following:

·         Update all stored links to be https://ufslive.admin.cam.ac.uk/

·         Using a different browser to the one you normally use

·         Clearing your browser cache

Q. I have been unable to download CUFS reports to Excel when using Edge

An update to Edge stopped users from being able to automatically download and view Excel reports from CUFS.

We now have a workaround for this by following these instructions.

This is an issue with Edge, and affects other applications in addition to CUFS. We have logged the issue with Microsoft and are awaiting a fix from them.

Q. I am getting a "The concurrent request xxxxx did not create an output file" error message after running an XML report in html pages

There is currently an issue when running XML reports in CUFS html pages.

We now have a workaround for this by following these instructions.

Please note, this workaround is not required when using Requests > Submit > Single Request in CUFS Java forms

Q. RESOLVED: I am getting a "Charge account is invalid" error message when submitting a requisition

A fix for this issue went live on Tuesday 21st June. Please try submitting your requsitions again.

Q. RESOLVED: I am getting an "Account Generation has failed" error message when submitting a requisition

A fix for this issue went live on Tuesday 21st June. Please try submitting your requsitions again.

Q. RESOLVED: "You have encountered an unexpected error"

A fix for this issue went live on Tuesday 21st June. Please try submitting your requsitions again.

Raven Login

Some items on this website are restricted. University members are encouraged to log in using Raven to make the best use of the site:
Login with Raven