The Reporting team are not responsible for maintaining user passwords. If you need to have your password reset please read the instructions on the Computing Service website [3].
If you have had your Raven password for a while (before 1st Jan 2015) you may need to change it. You should only need to do this once.
Have you got access to the right data? It is possible in some cases to run a report that appears to run normally but your security prevents you from seeing any data. Please remember that Cognos refreshes overnight, so if the data was not in CUFS or other database yesterday it will not be visible in Cognos today.
Most users can only view reports. If you believe your job role requires you to build reports in Cognos, you should in the first instance discuss this with your Admin Reporting Contact (see below).
If you want a change to be made to an existing report you should contact the FSG.System.Support@admin.cam.ac.uk [4] with details of which report you would like changed and what changes you require. It may be that another report can provide the information you need, or some of this, if this is the case please also include details.
You should contact the FSG.System.Support@admin.cam.ac.uk [4] with details of which report you would like, if you already have something in Excel or Word please include this as an example . It may be that another report can provide some of the data you require, if this is the case please also include details.
Some users can see more reports than others because they have a different user profile. The user profile is defined by the Admin Reporting Key Contact based on the job content and school/depatment of the access requester. If you feel you should have access to other reports, you should in the first instance speak to your Key Contact.
An Excel list of reports is available from the reports page.
The Admin Reporting team may email you with reports attached in Microsoft Excel format. Most University users will find they encounter no problems when opening these reports, however if you find they open but have formatting errors and you're working on a Windows PC, the attached document might help. Fix: Opening .mht files in Excel [5]
Check that you have all rows selected or if there is a scroll down/next page button.
Some older versions of Adobe Reader need to be set to print as image before Cognos reports print. If you find you cannot print your Cognos PDF report, try following the notes attached below. Fix: Printing reports in PDF format [6]
This link will take you to the latest available list of supported software : Computer settings for Cognos users [7].
Adding charts to a query can make it easier for the reader to understand trends and differences in the information they are viewing. Adding charts to your query [8]
To make it easier for the reader to spot exceptional results, conditional styles can be applied to data in your query, Defining Conditional styles [9]
Query Studio automatically summarises the quantifiable data in your query. Use these notes to help you amend or remove these summaries. Grouping and ungrouping data items [10]
The most common reason a user will see this message is because their security settings will not allow the report they are running to retrieve the data from the data source. If you get this message, in the first instance, contact the report "Owner" to find out if there is a reason you are not able to run the report. To find out who the "Owner" of the report is, go to the "Properties" of the report (icon under "Actions" in Cognos Connection).
This is most probably due to setting in your browser. If using IE open your internet options and ensure http://www.internal.admin.cam.ac.uk/ [11] is listed as a trusted site. Then check you have downloads set as enabled.
Yes, in Cognos 11 they will be called 'My Content' .
Although, if you have any saved reports that you no longer use then please could you take the opportunity to delete them
No : the reports, their location and their parameters are all remaining the same. The only difference is that the Public Folder is now called Team Content.
Any reports scheduled to be run during the downtime will be suspended automatically by UIS, who will then restart them once the system is restored.
Yes : but the Public folder has now been renamed Team Content, whilst My folders has been renamed My Content.
Yes, these will be copied across and you should be able to update any default parameters before you run a report.
If you experience any problems please contact FSG.System.Support@admin.cam.ac.uk [12] with details of the report.
Yes, if linked to a copied/saved report under My Folders will be copied over alongside everything else
The emails are still being sent and we arre currently investigating the cause of the message
Yes, The new address will be updated automatically on the main Cognos log in pages. However, users will need to update any locally saved shortcuts.
These are all hosted on Stream and should be viewable to anyone in the University. Make sure that you are logged into Stream (ie. have logged into your University Office 365 account) and for those in the UAS, you are not trying to log in via the ACN
Internet Explorer and Firefox both currently work with Cognos 11. Internet Explorer is due to be retired and so it is advisable to use Firefox where possible.
We are investigating whether Firefox can be added to Citrix
This is now available again from My Portal Pages. Drill down to detailed project and line item report not working, and is under investigation.
(updated 29 July 21)
We are investigating this at the moment, in the meantime we suggest that you save a copy of the report to your My Content to enable you to access it quicker
This is a known issue that we are currently investigating
This is linked to incompatibilities between versions for cookies - please delete your cookies. Guidance for clearing cookies [13]
To change/re-select parameters once in a report, use the Run triangle at the top left of the report tool bar.
NB: This only works if you have run the report in PDF format. You can export to Excel (using the Run down arrow next to the Run triangle) once you have decided on your parameters.
Links
[1] http://ufs.admin.cam.ac.uk/keycont/
[2] https://www.finance.admin.cam.ac.uk/cognos-access-request
[3] http://help.uis.cam.ac.uk/user-accounts-security/accounts-passwords/user-administration/accounts/forgotten-passwords
[4] https://www.finance.admin.cam.ac.uk/%E2%80%9Dmailto%3AFSG.System.Support%40admin.cam.ac.uk%E2%80%9D
[5] http://www.admin-reporting.cam.ac.uk/cam-only/faq/excel_fix.pdf
[6] http://www.admin-reporting.cam.ac.uk/cam-only/faq/printingadobe.pdf
[7] https://www.finance.admin.cam.ac.uk/files/cog11_compset.pdf
[8] http://www.admin-reporting.cam.ac.uk/cam-only/faq/qsguides/charts.pdf
[9] https://www.finance.admin.cam.ac.uk/files/cog11_qs_defconsty.pdf
[10] https://www.finance.admin.cam.ac.uk/files/cog11_qs_grpdata.pdf
[11] http://www.internal.admin.cam.ac.uk/
[12] mailto:FSG.System.Support@admin.cam.ac.uk
[13] https://www.finance.admin.cam.ac.uk/files/cog11_clearcookies.pdf