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Successful debt recovery is pro-active, polite and persistent. Recovery attempts should be completed in sequence as set out in the following chart but Departments may wish to extend or reduce the time frame suggested.

At all times ensure that you keep a full record of all debt recovery actions e.g.

  • The date and time of calls/ letters sent
  • Who was spoken to and their role
  • A summary of what was said and any agreed/promised actions.

In addition to producing statements and standard chasing letters (known as 'dunning letters') UFS also has the facility to store details of phone calls and maintain a schedule of actions required.

Collection actions for invoice in debt stages from 'Current' to '60 days past due'