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Members of the public may contact departments with allegations of injury to person or property. The contact may be written or verbal, in the form of a solicitor's letter or a note from the individual themselves.

Where such allegations are received by the department, they should be referred to the Insurance Section immediately and without comment or acknowledgement.

The Department for Constitutional Affairs has prescribed a procedure for the handling of personal injuries claims, which includes a strict timetable. Delay in forwarding allegations to the Insurance Section may result in penalties being applied.

The department, institution, subsidiary company or division of the Unified Administrative Service (UAS) named in the allegation will be asked to provide information and to take part in an investigation process. The investigation will be carried out by a specialist inspector employed by the insurance company and a member of the University insurance team will co-ordinate communication and attend any meetings.

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